Frontier Communications pledged to resolve issues of transitioning customers in the state from Verizon to it, in a meeting Wednesday with Florida Attorney General Pam Bondi, the Bondi office said in a news release Thursday. “After a lengthy, productive meeting with Frontier executives, I am cautiously optimistic that Frontier disruptions in services will be quickly resolved,” Bondi said. “My office will continue to work with the company on each consumer complaint until they are all appropriately addressed.” Frontier detailed the pledge in a letter to Bondi dated Wednesday. The company promised to prioritize complaints by seniors and the medically disadvantaged, set up a Florida-based customer service number and live chat platform, establish a “SWAT Team” to coordinate rapid response to customer escalations and service outages, and provide credits to every customer who reported any out-of-service issue. The credit amount will be based on the extent of the outage and will appear on the customer’s bill by the end of June with no contact with the company necessary to receive it, Frontier said. The AG’s office said it received 721 complaints about Frontier between March 29 and May 12. The Florida Department of Agriculture and Consumer Services, plus regulators in Texas and California, have also received an uptick in complaints since Frontier completed its $10.5 billion buy of Verizon wireline operations in the three states April 1 (see 1605090043). The California Assembly Utilities and Commerce Committee plans a hearing on the Frontier problems Wednesday at 1:30 p.m. PDT, and the California Public Utilities Commission said it plans to hold a workshop on the subject.

FirstNet completed 12 governance body consultation meetings with states preparing for the national public safety wireless network, FirstNet said Friday on its blog. That includes several in the past two weeks with officials of Alaska, California, Iowa, Louisiana, Massachusetts, New Hampshire, Oregon, Rhode Island and Vermont, wrote FirstNet Consultation Director Dave Buchanan. “These meetings have been valuable to FirstNet, allowing us to connect with the states on important issues like the State Plan and the Governor’s decision, and to have a dialog about the key influencers and key issues that the state and FirstNet need to consider over the next year,” he said. “In Massachusetts, for example, we had terrific discussions with [Single Point of Contact] Curt Wood and his team about the State Plan and Governor’s decision process, and learned more about the network topics important to Massachusetts public safety.”

Minnesota should increase funding for its Border-to-Border Broadband Development Grant program, said the Institute for Local Self-Reliance Thursday on its blog, as it released a policy brief. The state also should modify the program's rules and criteria, which in their current state may harm cities, it said. The Minnesota program distributed $30 million to 31 rural communities in its first two years, but the state needs to put more money into the program, said the institute, citing an estimate by Democratic Gov. Mark Dayton’s Broadband Task Force that the state’s unmet broadband need is $900 million to $3.2 billion. “This funding is essential to greater Minnesota communities that are being left behind,” said Christopher Mitchell, director of the Institute’s Community Broadband Initiative. “The current disbursement is only meeting a fraction of the state’s high-speed Internet needs as it is. The program’s rules must be reconsidered to meet economic development goals for the state.”

Verizon got more time to file testimony in the New York Public Service Commission investigation of the telco’s copper service quality. In a letter to Verizon dated Thursday, PSC Secretary Kathleen Burgess said the commission granted Verizon’s request to extend the deadline to 45 days after the end of the strike (see 1605100042). “This extension has been granted in order to promote the fair, orderly and efficient conduct of this proceeding,” she wrote. The telco also has requested more time to respond to a similar probe by the Pennsylvania Public Utility Commission (see 1605090045).

New York City signed off on the Altice buy of Cablevision, leaving New York state's Public Service Commission as the last regulatory approval needed to close the deal. The city’s Franchise and Concession Review Committee voted Wednesday to approve the draft resolution with conditions proposed by Mayor Bill de Blasio's office (see 1605060038). The Democratic mayor had proposed requirements that Altice give the Bronx and Brooklyn priority for infrastructure upgrades, and that it reach an agreement with the state PSC -- acceptable to the city's Department of Information Technology and Telecommunications -- that maintains “levels of customer-facing employees for an appropriate time period.” The mayor’s office applauded Wednesday’s vote. “We are pleased that the FCRC has voted to allow this transaction to proceed with conditional approval,” mayor’s counsel Maya Wiley said in a statement. “The City worked hard to make sure Altice’s acquisition of Cablevision would ensure fairness for all New Yorkers -- particularly residents of Brooklyn and the Bronx -- so we applaud a deal that accomplishes that goal.” The need for a New York City review had been debated. The city said its franchise agreement with Cablevision includes authority to review transfers of control, but Altice and Cablevision contested that right (see 1604050059). The last remaining regulatory hurdle is the New York PSC, which is expected to decide Friday next week. The FCC OK'd Altice/Cablevision without conditions other than for national security (see 1605040010). Altice didn’t comment.

The New York State Department of Public Service said it's investigating the cause of a fiber outage that wiped out telephone service for 750,000 customers in the New York City area Monday afternoon. Internet backbone provider Level 3 suffered the outage, affecting Verizon and other customers, DPS CEO and Public Service Commission Chair Audrey Zibelman said in a statement. Gov. Andrew Cuomo (D) directed DPS and the state's Division of Homeland Security and Emergency Services to investigate the outage to ensure there was no impact on 911 calls, Zibelman said. "Service is being restored, and DPS will continue to investigate the incident to determine the cause.” Level 3 said in a statement the outage was "due to a fiber cut caused by third-party construction" and it has restored service.

Dozens of Verizon union workers plan to protest Wednesday outside a quarterly meeting of the New York State Procurement Council, the Communications Workers of America said Tuesday. As the strike enters its fourth week (see 1605050047), union protesters will urge council members not to grant any new contracts to Verizon during the strike, CWA said. The council issues guidelines and recommendations on public contracts; members include the state comptroller and the director of budget. New York has $311 million in existing contracts with Verizon, CWA said. “Taxpayers should not fund Verizon contracts during the strike since the company cannot deliver proper service,” CWA said. “Its experienced workforce has been replaced with inexperienced, poorly-trained replacement workers and managers who cannot properly service and maintain Verizon’s networks.” A Verizon spokesman responded: “Union leaders like [CWA President] Chris Shelton are too shortsighted to realize that when revenues decline because of adverse union involvement or activities, these actions potentially lead to reduced revenues and a smaller workforce.” New York State Comptroller Thomas DiNapoli voiced concerns about the strike in an April 21 letter to Verizon Chairman Lowell McAdam. “I am concerned that this impasse, coupled with the negative media attention that resulted in 2011 from tense contract negotiations between CWA and Verizon, may create a risk that Verizon will be perceived as ‘anti-labor,’” he wrote. “A protracted workforce strike of this magnitude would undoubtedly affect the morale and productivity of Verizon’s employees. I am concerned that a disenfranchised workforce and the associated negative publicity may ultimately impact Verizon’s profitability.” The Wednesday protest is scheduled for 11 a.m. outside Empire State Plaza, Meeting Room 6, in Albany.

Verizon asked New York regulators to hit pause on their copper service quality investigation until the company can resolve its East Coast strike. In a letter Tuesday to the New York Public Service Commission, Verizon sought an extension of time to respond to the commission’s order initiating the proceeding. The current due date is May 20, but Verizon asked the PSC to move the due date until 45 days after the strike ends because it said the necessary staff are occupied filling in for striking union workers. Verizon made a similar request Monday to the Pennsylvania Public Utility Commission, which has also opened a copper probe (see 1605090045).

A Latino media company entered a late plea at the New York Public Service Commission to stop the Altice buy of Cablevision. The state commission is expected to issue a decision on the deal in less than two weeks. Entravision, a media company with TV, radio and digital channels targeting Latinos, submitted a motion Tuesday to file late comments after noticing that the concerns of minority and independent programmers hadn’t been raised. “This acquisition will affect one of the already small number of significant buyers of video programming, create a larger buyer of such programming, and result in the very consolidation of the buying side of the video programming market that has to be of concern to this Commission,” Entravision said. “The resulting increased bargaining power of the merged entity can be expected to reduce the price, quantity, and quality of video programming the merged entity purchases, harming not only programming providers but also advertisers and video consumers, including the many Latino video consumers that are served by Cablevision in the New York City metropolitan area.” The New York City Franchise and Concession Review Committee plans to vote on the deal Wednesday, followed by New York state May 20 (see 1605060038). Altice and Cablevision received an FCC green light last week (see 1605040010). Altice has said the deal will enhance competition, promote network improvements and bridge the digital divide for low-income households.

The New York Public Service Commission plans a June 7 procedural conference for its probe of Verizon copper service quality. “The principal purposes of the conference are to identify the parties participating in the proceeding, discuss any scheduling and process proposals, and address any other matters appropriately raised at the conference,” the state commission said in a notice Friday. The meeting starts at 10:30 a.m. in the PSC’s Albany offices. The state is examining the quality of Verizon’s legacy copper services and Verizon’s willingness to make upgrades to copper in areas where it hasn’t rolled out fiber (see 1604250046).