EEI Gets TCPA Waiver for Demand Response Texts and Calls
The FCC Consumer and Governmental Affairs Bureau approved a waiver Monday for the Edison Electric Institute, which asked for clarity that utilities have prior express consent under the Telephone Consumer Protection Act to send demand response texts and calls to…
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their customers (see 2503100047). “A tool utilities have to manage grid burden is ‘demand response’ communications that inform customers of actions that they can take to help avoid potential service disruptions and price increases during high demand periods, often saving money on their bills in the process,” the bureau said. “We confirm that such calls and texts are ‘closely related’ to the utility service. Our action will promote reliable utility service to customers as well as cost savings to consumers.”