Washington Issues Lumen's CenturyLink $130,000 Fine
The Washington Utilities and Transportation Commission fined Lumen's CenturyLink more than $130,000 for customer service violations, the agency said Monday. Customers experienced "excessive wait times to reach a live customer service representative" and CenturyLink failed to provide the commission with…
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the required documentation. CenturyLink was fined for 178 violations between March through November 2022 and March 2023 through February 2024.