SelectQuote ‘in Clear Violation’ of TCPA by Phoning ‘Millions' of Consumers: Class Action

Wednesday (docket 1:24-cv-04673) in U.S. District Court for Northern Illinois in Chicago. The recipients of the telemarketing calls “are not SelectQuote customers, have not made an inquiry with SelectQuote, and did not provide SelectQuote with consent to make telemarketing calls to their phones,” said the complaint. Through its “instant telemarketing campaign,” SelectQuote has initiated “millions” of unauthorized prerecorded calls to consumers across the U.S. without prior consent, “in clear violation” of the Telephone Consumer Protection Act, it said. The defendant hired “third-party lead generators” to place the “nonconsensual” telemarketing calls at issue in the complaint, it said. The lead generators placed calls to Lightfoot and the class “at the direction of SelectQuote and with SelectQuote’s oversight,” it said. SelectQuote even entered into contracts with lead generators to transfer qualified leads to the company’s call centers, it said. The defendant “created criteria” for qualifying consumers, and it approved scripts for the lead generators’ use, it said. SelectQuote paid the lead generator for each call transfer, it said. Through its conduct, the company has caused consumers “actual harm,” said the complaint. Illinois resident Lightfoot and class members “were subjected to the aggravation that necessarily accompanies the receipt of such calls,” it said.