Advances in AI Can Help Curb Unwanted Robocalls: Microsoft
Customers expect that carriers use the same kinds of technologies for robocalls and robotexts that are used to filter suspected scam and spam emails, Microsoft told the FCC in a filing posted Monday in docket 23-362. “Recent advances” in AI…
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and large-language models “create the opportunity to combat fraudulent communications based on content analysis, and with the right guardrails in place, this analysis can be done at scale while preserving the privacy of the communications,” Microsoft said. The FCC should make clear that “when communications service providers choose to offer AI-enabled fraud detection features with sufficient safeguards in place, those tools are considered a necessary incident to the provision of voice communications,” the company said. Microsoft representatives spoke with aides to Commissioners Brendan Carr and Anna Gomez and Consumer and with Governmental Affairs Bureau staff.