Keeping Customers Online Good for Business, Pai Says
Providers were receptive to the FCC’s Keep Americans Connected pledge, launched in the early days of the pandemic (see 2003130025), because they want to do the right thing and it makes business sense, Chairman Ajit Pai said in a speech…
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Tuesday to the International Regulators’ Forum. “In trying times, most people want to do the right thing, not just for their company and customers, but for their fellow citizens." The market “creates powerful incentives for companies to do the right thing in times of national crisis,” he said: “If your company doesn’t step up for you, or even worse, engages in bad behavior, you’ll be much more likely to turn to the competition in the weeks, months, or years ahead.”