PACE Eyes Reassigned Number Database Costs, Cites Call Blocking, Labeling Problems
The Professional Association for Customer Engagement committed to working with members to provide information on costs of a reassigned number database, which the FCC is considering authorizing to help prevent illegal robocalls under the Telephone Consumer Protection Act. Legitimate callers…
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are harmed "by blocking and labeling legal and TCPA-complaint calls," which can have "unintended consequences," filed PACE on meetings with Commissioner Mike O'Rielly, aides and Consumer and Governmental Affairs Bureau staffers, posted Friday in docket 02-278. Numeracle CEO Rebekah Johnson shared her experiences as a consumer getting legitimate calls that her wireless carrier "improperly" labeled as "SCAM LIKELY." Banks called to verify her wire transfer and her use of a credit card at a remote store, leading to her card being canceled when she didn't answer; she also missed a call from an airline about a flight.