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An informal process for handling consumer complaints of...

An informal process for handling consumer complaints of closed captioning issues generally works more quickly than forwarding actual complaints, said AT&T, Comcast and DirecTV in an ex parte filing posted Tuesday in docket 05-231 (http://bit.ly/1qKgruu). Forwarding complaints requires the parties…

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to redact information before sending, the joint filing said. In situations where such a complaint is filed directly with the video programming distributor, the companies indicated that the VPD “could follow the practice that some companies follow today and relay the pertinent information to the programmer in question,” it said. The filing recounts a teleconference with Eliot Greenwald of the Consumer and Governmental Affairs Bureau.