Low customer satisfaction scores for both Comcast and...
Low customer satisfaction scores for both Comcast and Time Warner Cable are a reason to prevent the two companies from merging, said Consumers Union, the policy division of Consumer Reports, in a release Tuesday (http://bit.ly/1gyGF3r). “A merger combining these two…
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huge companies would give Comcast even greater control over the cable and broadband Internet markets, leading to higher prices, fewer choices, and worse customer service for consumers,” said Consumers Union Policy Counsel Delara Derakhshani in the release. Comcast ranked 15th among 17 TV providers in Consumer Reports National Research Center’s survey of TV and Internet services consumers, and TWC ranked 16th. Comcast earned “particularly low marks from consumers for value for the money and customer support” while TWC had “particularly low ratings for value, reliability, and phone/online customer support,” the release said. “The FCC and Department of Justice should stand with consumers and oppose this merger,” said Derakhshani.