To date, Starband hasn’t issued official comment on letter to sub...
To date, Starband hasn’t issued official comment on letter to subscribers posted on Web site Tues. apologizing for problems of sluggish download and upload speeds of 2-way satellite Internet service. Letter was posted following “numerous complaints,” customer service representative…
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told us. Letter said: “We hear you and we want to apologize for any inconveniences this may have caused.” Starband promised to perform network maintenance and upgrade areas of its network in next several weeks, with result that users should see “gradual improvements” in service. Starband also extended 30-day return policy through Feb. 28 and said customers who purchased receivers directly from company would receive $50 credit. DISH customers will be mailed 50 DISH dollars that can be used on next payment statement. Spokeswoman wasn’t available for comment.